IT Helpdesk Support

Our Global Investment client is looking for high calibre to join their IT Support team as IT Helpdesk Support.

Key Responsibilities:

• Provide first-level technical support and troubleshooting for hardware, software, and network issues.

• Respond to user inquiries through phone, email, or ticketing system, ensuring timely resolution.

• Document, prioritize, and escalate unresolved issues to higher support teams.

• Assist with setup, configuration, and maintenance of IT equipment and software.

• Monitor and maintain IT infrastructure with system updates and backups.

• Collaborate with IT teams to ensure continuity of services and user satisfaction.

Key Requirements:

• 1-2 years of experience in IT helpdesk or technical support, preferably in banking or finance sectors.

• Basic knowledge of computer systems, networking, and common software applications.

• Strong communication skills and customer service orientation.

• Familiarity with IT service management tools and remote support software.

• Ability to prioritize tasks and work independently.

• Knowledge of ITIL or similar frameworks is an advantage.

“Sanderson-iKas” is the brand name for the following companies incorporated in Hong Kong: Sanderson Solutions International (Hong Kong) Limited (Business Registration no.53741924) and iKas International (Asia) Limited (Business Registration no.39818987)

Website: www.sanderson-ikas.hk